Refund policy

Last updated: October 11, 2026

Every JollyDink shirt, sweatshirt and coaster is printed to order just for you. Because nothing is made until you order it, we can't accept returns or exchanges for a change of mind or the wrong size. Please check the size guide on each product page before you order. If you're unsure between two sizes, our tees run true to size with a relaxed fit.

If something is wrong, we'll make it right

Damaged, defective or misprinted item, or the wrong item: email support@jollydink.com within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund for that item, whichever you prefer. You don't need to send the item back.
Package lost in transit: if your tracking hasn't moved for 7 business days, or it shows delivered but you can't find it, email us. We'll work with the carrier, and if the package is confirmed lost we'll reship your order or refund it.
Address problems: please double-check your shipping address at checkout. If a package comes back to us because the address was incomplete or incorrect, we can reship it once the new shipping cost is paid, or refund the items minus shipping.

Changes and cancellations

Orders go into production quickly. If you need to change or cancel an order, email us as soon as possible. We'll do our best, but once an order has gone to print we can't change or cancel it.

How refunds work

Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to show on your statement. Original shipping charges are refunded when the whole order is affected by our mistake.

Nothing in this policy limits any rights you have under the consumer laws where you live.